Banner Health
10,000+ employees
Founded 1999
⚕️ Healthcare Insurance
Healthcare Insurance
Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.
Provider Experience Center Representative
🔥 15 minutes ago
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Banner Health
10,000+ employees
Founded 1999
⚕️ Healthcare Insurance
Healthcare Insurance
Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.
📋 Description
• Take inbound calls answering questions from providers and their staff members • Answer complex questions regarding coverage, benefits and other inquiries • Provide excellent customer service with a goal of first call resolution • Research and respond to provider inquiries and escalated calls • Work cohesively with parties to resolve issues and deliver customer service • Provide timely information to providers regarding claims and payments • Identify and resolve managed care issues concerning claims • Assist in resolving provider appeals and provide education to physicians and their staff • Work on special projects as assigned • Meet quality, quantity, and timeliness standards
🎯 Requirements
• High school diploma/GED or equivalent working knowledge • 3 to 4 years of experience in a high volume service center or managed care environment • Background in medical billing, medical claims, customer service, and managed care • Ability to multitask between inbound calls and resource tools • Excellent communication skills, both verbal and written • Organizational skills and operational knowledge of work processing, spreadsheets, data entry, etc.
🏖️ Benefits
• No medical benefits • No paid time off accrual • Diverse career opportunities
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