Operations Support Coordinator

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🕒 June 29

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Accurately entering and maintaining high volumes of data within the case management system • Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements • Processing incoming and outgoing mail and coordinating file-related documentation • Initiating and managing conditional payment investigations and submitting authorizations to Medicare • Following up on case status through contractor portals and direct outreach as needed • Requesting and tracking final demand and closure letters • Managing open files and supporting workflows tied to the Medicare Set-Aside process • Communicating with government contractors, teammates, and customers through both written and verbal channels • Preparing and distributing standardized correspondence and documentation • Monitoring deadlines and ensuring files are processed in accordance with service requirements • Escalating customer concerns and collaborating across teams to drive resolution

🎯 Requirements

• High school diploma or equivalent required; additional education preferred • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools • Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy • Strong written and verbal communication skills with a professional, customer-focused approach • Comfortable working within structured processes and meeting defined deadlines • Ability to collaborate effectively across teams and adapt to shifting priorities • Experience in workers’ compensation or Medicare-related processes is beneficial but not required.

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.