Workforce Management Specialist, Bilingual Spanish

Job not on LinkedIn

🕒 June 2

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $24 - $37 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

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Be Well Pharmacy

WebsiteLinkedInAll Job Openings

1 - 10 employees

💊 Pharmaceuticals

🛒 Retail

Pharmaceuticals • Retail

Be Well Pharmacy is a community/retail pharmacy that dispenses prescription medications and provides medication management and refill services. The company appears to support patient-facing digital workflows—such as online prescription refill requests, secure communication with clinicians, and appointment management—by integrating with patient portals (e. g. , MyChart). It focuses on helping consumers manage medications and basic wellness needs through in-person and online services.

📋 Description

• Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools • Real time monitoring of all daily performance models ensuring actual staff are aligned with predetermined forecasts and schedules provided by the Workforce Supervisor • Escalate and facilitate resolution of issues across Connection Center operations as required to ensure compliance with Service Level Agreements (SLA) • Direct staffing changes due to short- and long-range forecast revisions, considers the impact of staffing allocations and how staffing allocations will impact results • Coordinates and communicates training, meetings, and other off phone activities • Ensures accurate associate documentation, such as schedule change requests, time off requests and schedule adherence • Ensures call routing business rules and changes are communicated and implemented • Assist in monitoring of sick calls, tardiness, etc., entering real time exceptions into Connection Center attendance database • Responsible for operational reports for key areas of assignment to include but not exclusive, referrals, hospital discharge, schedulable orders • Manages MYMD emergency broadcast messages when system and or telephone failures occur • Performs other duties as required

🎯 Requirements

• Associate degree in business, management, call center administration • One (1) year of experience forecasting and planning in a call center • Three years’ experience in customer service involving complex analytical problem-solving skills • Bilingual, Spanish -OR- An approved equivalent combination of education and experience • Mitel Call Center and Workforce Management experience

🏖️ Benefits

• Medical • Dental • Vision • Life • Short and Long-term Disability Insurance • Retirement Funds • Paid Time Off • Tuition reimbursement