Knowledge Management Specialist

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $50k - $65.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BetMGM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🎲 Gambling

🎮 Gaming

👥 B2C

💰 $25.1k Seed Round on 2022-10

Gambling • Gaming • B2C

BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.

📋 Description

• Serve as a critical strategic partner across Customer Care, Risk and Payments, and Fraud Operations. • Support a diverse set of specialized functions that are integral to operational success. • Drive clarity, efficiency, and scalability by defining process standards, ensuring compliance, managing knowledge systems, and enabling consistent communication across functions. • Assist in process definition, alignment, and optimization across Care, Risk and Payments Operations. • Serve as the process owner for multiple operational workflows, driving continuous improvement and consistency. • Make high-impact decisions regarding tooling needs, process rollout, and stakeholder alignment in cross-functional environments. • Map and maintain end-to-end workflows with full accountability for their design, governance, and accuracy. • Maintain and evolve a comprehensive knowledge base that supports real-time operations across multiple verticals. • Ensure the seamless flow of accurate, up-to-date, and actionable information through standard messaging, internal documentation, and communications tools. • Drive readiness for internal and external audits through meticulous documentation, real-time updates, and compliance tracking. • Partner with Strategy, Product, Tooling, Training and QA teams to influence roadmaps, test operational tools, and close the gap between process design and execution.

🎯 Requirements

• 2+ years of experience in operations enablement, content strategy, process design, or internal communications—preferably within regulated industries (e.g., fintech, betting, healthcare, or financial services). • Proven experience managing documentation, workflows, or knowledge bases in high-volume, high-complexity environments. • Exceptional writing, editing, and content structuring skills. • Communications, Technical Writing, Information Management, or related field preferred. • Demonstrated ability to independently own projects from strategy through execution while managing shifting priorities. • Technologically adept, with experience in systems such as Zendesk, SharePoint, or WordPress; comfortable navigating tool integrations. • Analytical and detail-oriented mindset, capable of interpreting operational pain points and transforming them into scalable solutions. • Strong cross-functional communication and stakeholder management skills. • Bilingual in English and Spanish preferred.

🏖️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance • 401(k) with company match • Pre-tax spending accounts including health care FSA and commuter savings • Flexible paid time off • Professional development reimbursement and ongoing skills training opportunities • Employee resource groups • Swag, ticket giveaways, and more!