Billing Manager, Follow-up

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

👥 B2C

⚕️ Healthcare Insurance

🧘 Wellness

B2C • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement • Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers' • Partner with the product department to identify areas of improvement within our technology workflow processes' • Monitor team productivity and create guidelines to review and audit staff quality • Identify trends in payer behavior and surface them for leadership review • Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.

🎯 Requirements

• 5-7 years of experience in the healthcare space, preferably in an existing role doing end-to-end billing and follow-up functions with insurance companies on behalf of providers • 3+ years of people management experience • Significant understanding of the claim submission process and common pain points that delay reimbursement from payers • Exposure to clinicians that provide mental health and/or telehealth services • Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives • Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success • Desires an environment that fosters growth through open feedback and high autonomy • Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers