Beyonk, The Visitor Experience Platform
51 - 200 employees
☁️ SaaS
SaaS • Events • Tourism
Beyonk is a Visitor Experience Platform that specializes in enhancing ticket sales and booking management for various sectors including visitor attractions, activities and tours, festivals, and events. The platform is designed to be user-friendly and offers automation tools to simplify the booking process, reduce administrative tasks and enhance customer experience. Beyonk provides a comprehensive ticketing solution that includes features like ePOS, membership and pass management, gift card sales, and more. It integrates seamlessly with systems like Epos Now, allowing businesses to handle both online and in-person transactions efficiently. The company prides itself on delivering top-notch customer support, and offers valuable insights through resources such as blogs and case studies.
Customer Success Associate
Job not on LinkedIn
🕒 March 25
🤠 Texas – Remote
💵 $50k - $55k / year
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
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Beyonk, The Visitor Experience Platform
51 - 200 employees
☁️ SaaS
SaaS • Events • Tourism
Beyonk is a Visitor Experience Platform that specializes in enhancing ticket sales and booking management for various sectors including visitor attractions, activities and tours, festivals, and events. The platform is designed to be user-friendly and offers automation tools to simplify the booking process, reduce administrative tasks and enhance customer experience. Beyonk provides a comprehensive ticketing solution that includes features like ePOS, membership and pass management, gift card sales, and more. It integrates seamlessly with systems like Epos Now, allowing businesses to handle both online and in-person transactions efficiently. The company prides itself on delivering top-notch customer support, and offers valuable insights through resources such as blogs and case studies.
📋 Description
• Own a portfolio of customers post-sale as their main point of contact • Lead onboarding and help customers get set up for success early • Run proactive check-ins, especially ahead of peak trading periods • Manage renewals and spot upsell opportunities • Handle support tickets and troubleshoot issues • Feed customer insight back into the wider team
🎯 Requirements
• 1-3 years in a customer-facing role, ideally in SaaS, bookings, payments, or a tech platform serving small businesses • Experience with CRM tools • Ability to manage your own workload • Background in attractions, hospitality, events, tourism, or leisure • Communicate clearly in writing and on calls, and stay calm when things go wrong • Based in Austin
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