Salesforce Developer – Production Support

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BHG Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💸 Finance

Finance

BHG Financial is a well-established financial services company dedicated to empowering professionals to take control of their finances. With over 20 years of experience, BHG Financial supports various industries that aim to make a positive impact. The company has cultivated a strong team culture and has won numerous awards, serving over 100,000 professionals across more than 30 states. BHG Financial is committed to maintaining its dynamic, growth-oriented culture while supporting nonprofit organizations through partnerships.

📋 Description

• Serve as a primary responder for Salesforce production issues, incidents, and escalations • Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration • Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues • Monitor platform health, system performance, and integration reliability • Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations • Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors • Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents • Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption • Identify opportunities to improve platform reliability, scalability, and maintainability • Create and maintain technical documentation, runbooks, and knowledge articles for support processes • Participate in incident reviews and contribute to continuous improvement initiatives • Support release validation and post-deployment monitoring activities

🎯 Requirements

• 5+ years of Salesforce development experience • Strong experience in troubleshooting and supporting Salesforce production environments • Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization • Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues • Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization • Strong SOQL/SOSL skills and data analysis experience • Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms • Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes • Excellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholders • Strong sense of ownership, urgency, and accountability in high-priority production situations

🏖️ Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members • Competitive PTO and vacation policies • 1 Friday off each month for Wellness Weekends • Company 401(k) plan with employer contributions after one year • Company-sponsored training and certification opportunities • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses • Ongoing volunteer opportunities to give back to the community through our BHG Cares program