Global COO – Professional Services, Software

🕒 May 29

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏢 Chief Operating Officer (COO)

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PSC Biotech Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

PSC Biotech Corporation is a life science consulting solutions partner that offers a wide range of engineering, technical, and consulting services focused on enhancing operational efficiency, compliance, and quality assurance within the biotech and pharmaceutical sectors. Their expertise includes areas such as auditing, regulatory affairs, commissioning, validation, and project management, helping organizations mitigate risks and streamline processes for successful outcomes in regulated environments.

📋 Description

• Establish the overall vision, strategy, and service delivery model for Professional Services and Software • Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices • Translate strategy into executable initiatives with measurable outcomes • Define and maintain governance structures, decision-making authority, and escalation pathways • Establish global delivery standards, KPIs, and performance management frameworks • Ensure consistent service delivery and accountability across regions • Identify and mentor executive sponsors for key client engagements • Build and maintain long-term strategic client relationships • Gather regular client feedback and drive continuous improvement • Manage CEO-level expectations, communications, and issue resolution for major programs and accounts • Provide guidance or direct leadership on contract negotiations depending on deal size and risk • Provide executive oversight of global programs, projects, and service portfolios • Own P&L responsibility for Global Professional Services Operations • Define market positioning and the Professional Services & Software offerings roadmap • Enable guidance and direction to Regional Managing Directors

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required • Master’s degree (MBA, MS, or equivalent) is strongly preferred • Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments • Proven experience leading global service organizations with P&L responsibility • Strong background in contract governance, commercial negotiations, and service delivery management • Experience operating in regulated industries and managing complex, multi-region programs • Demonstrated success building high-performing leadership teams and succession pipelines • Candidates must be able to travel frequently and support onsite engagements as needed, including international travel

🏖️ Benefits

• Equal Opportunity Employment Statement • Commitment to compliance with employment discrimination laws