Director of Warehouse Operations

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Black Rifle Coffee Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

👥 B2C

🛒 Retail

B2C • Retail

Black Rifle Coffee Company is a premium coffee company known for its high-quality coffee products including light, medium, and dark roasts. The company offers a wide range of coffee-related products, including bags, K-Cups, and ready-to-drink options, as well as a variety of merchandise like apparel and gear. In addition, Black Rifle Coffee Company engages with its community through memberships and subscriptions, delivering exclusive coffee selections to members of the Coffee Club. The company is also involved in partnerships and collaborations with organizations such as the UFC, and it supports military and veteran communities through promotional savings and initiatives.

📋 Description

• Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations • Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity • Lead regular performance reviews, audits, and business reviews with 3PL leadership • Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short • Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity • Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities • Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards • Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss • Monitor inventory health, including aging, excess, damaged inventory, and disposition processes • Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness • Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms • Drive standardization of operating procedures, reporting, and workflows across all 3PL sites • Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes • Lead root-cause analysis for operational failures and service defects and ensure timely corrective action • Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams • Ensure accuracy and integrity of operational and inventory data provided by 3PL partners • Validate WMS and TMS outputs, reporting, and interfaces with internal systems • Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues • Reduce reliance on manual workarounds and inconsistent reporting practices across the network • Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities • Translate operational realities into clear insights and recommendations for senior leadership • Ensure alignment between physical execution, system data, and customer-facing commitments • Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline • Drive improvements in warehouse execution, inventory accuracy, and process compliance • Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners • Promote a culture of ownership, transparency, and continuous improvement

🎯 Requirements

• Bachelor’s degree in Supply Chain, Operations, Business, or related field • 8–12+ years of experience in distribution, logistics, or 3PL management • Proven experience managing outsourced warehousing or multi-site logistics networks • Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems • Demonstrated ability to hold external partners accountable to performance standards • Strong analytical, communication, and leadership skills • Willingness to travel regularly to 3PL sites

🏖️ Benefits

• N/A