Member Experience Advocate

Job not on LinkedIn

🔥 5 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $23 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Blue Cross and Blue Shield of Minnesota

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Blue Cross and Blue Shield of Minnesota is a nonprofit health insurance provider serving individuals, families, employers, and government programs across Minnesota. It offers a broad range of plans including individual & family coverage, employer-sponsored group plans, Medicare Advantage and supplement plans, Medicaid/Medical Assistance programs, dental and vision coverage, and prescription drug benefits, while maintaining large in-network provider access and member tools for claims, cost transparency, and care management. The organization also provides extensive resources for providers and agents, focuses on lowering total cost of care, and runs community and behavioral health initiatives.

📋 Description

• Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research • Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members. • Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience. • Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions. • Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service. • Adapt to evolving business needs by acquiring cross-functional knowledge and assisting in other operational areas. • Performs additional responsibilities consistent with the scope and level of the role, as assigned.

🎯 Requirements

• 1+ years of related work experience • High school diploma (or equivalent) • Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • 401k • Paid Time Off (PTO) • Volunteer Paid Time Off (VPTO)