Blue Alliance
201 - 500 employees
💼 Consulting
💸 Finance
☁️ SaaS
Consulting • Finance • SaaS
Blue Alliance is an operator-led investment group that partners with managed service providers (MSPs) to help them achieve growth and overcome financial and operational obstacles. With a unique "Founders-First Philosophy," the company offers more than just financial capital, providing operational insights and expertise based on its founders' extensive experience in successfully running MSPs. Blue Alliance facilitates collaboration among MSPs through shared resources, talent, and expertise, enhancing scalability and addressing technical challenges effectively. It also partners with a private equity firm, Prairie Capital, to strengthen its resources and broaden its capabilities. By maintaining the independent operations and brand culture of its partner companies, Blue Alliance focuses on creating a collaborative, growth-oriented network designed for the success and innovation of its MSP partners.
Support Engineer I
🕒 July 17
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Blue Alliance
201 - 500 employees
💼 Consulting
💸 Finance
☁️ SaaS
Consulting • Finance • SaaS
Blue Alliance is an operator-led investment group that partners with managed service providers (MSPs) to help them achieve growth and overcome financial and operational obstacles. With a unique "Founders-First Philosophy," the company offers more than just financial capital, providing operational insights and expertise based on its founders' extensive experience in successfully running MSPs. Blue Alliance facilitates collaboration among MSPs through shared resources, talent, and expertise, enhancing scalability and addressing technical challenges effectively. It also partners with a private equity firm, Prairie Capital, to strengthen its resources and broaden its capabilities. By maintaining the independent operations and brand culture of its partner companies, Blue Alliance focuses on creating a collaborative, growth-oriented network designed for the success and innovation of its MSP partners.
📋 Description
• Provide technical support primarily by phone or ticketing system • Ensure tickets are properly documented and escalated • Create or update documentation in IT Glue • Build rapport with clients during onsite assignments • Maintain established service level agreements (SLAs) • Submit weekly timesheets and meet billable hours requirements
🎯 Requirements
• Basic knowledge of Active Directory • Basic understanding of VMware and Hyper-V • Basic troubleshooting skills in Networking (DHCP, DNS) • Knowledge of Windows environments and server types • Ability to travel 50-75% as required • Experience with ticketing software and remote support tools • Ability to use hands to handle equipment • Ability to communicate effectively • Ability to read, write, and interpret documents
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options
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