Brown and Caldwell
1001 - 5000 employees
Founded 1947
🤝 B2B
🔬 Science
B2B • Science
Brown and Caldwell is an environmental engineering and consulting firm focused on water and wastewater systems, providing end-to-end solutions from design and construction management through operations, treatability testing, pilot demonstrations, and digital optimization. The company specializes in membrane and advanced water-treatment technologies (including potable reuse and PFAS/emerging contaminant solutions), climate change resilience, utility performance, and research and innovation to serve utilities, municipalities, and industrial clients. Brown and Caldwell combines field services, laboratory work, and digital tools (e. g. , BC:Opta™) to improve water stewardship, sustainability, and infrastructure performance.
Senior Client Service Manager
🕒 March 27
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Brown and Caldwell
1001 - 5000 employees
Founded 1947
🤝 B2B
🔬 Science
B2B • Science
Brown and Caldwell is an environmental engineering and consulting firm focused on water and wastewater systems, providing end-to-end solutions from design and construction management through operations, treatability testing, pilot demonstrations, and digital optimization. The company specializes in membrane and advanced water-treatment technologies (including potable reuse and PFAS/emerging contaminant solutions), climate change resilience, utility performance, and research and innovation to serve utilities, municipalities, and industrial clients. Brown and Caldwell combines field services, laboratory work, and digital tools (e. g. , BC:Opta™) to improve water stewardship, sustainability, and infrastructure performance.
📋 Description
• Lead strategic client development for priority municipal clients in the West region • Build and maintain executive-level relationships with municipal leaders • Lead a Client Service Team to drive multi-level engagement across our organization and the client’s • Maintain a deep understanding of client priorities, pressure points, and long-term plans • Translate client insights into actionable strategies that position our firm to win work and expand partnerships • Align client challenges with our full suite of services and differentiators • Own growth outcomes for assigned clients, including sales, revenue stability, and profitability • Drive winning work by leading opportunity development—guiding capture planning, positioning, and proposal development strategies to secure new projects and programs • Collaborate with Project Directors and delivery teams to confirm client satisfaction across active projects • Identify and address performance risks early, safeguarding consistent delivery of high-quality work • Track relationship health, opportunity pipeline, and competitive insights
🎯 Requirements
• 15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients • Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role • Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives • Proven ability to win highly competitive projects through disciplined capture planning and positioning • Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations • Experience collaborating with technical delivery teams, pursuit teams, and executive leadership • Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth • Effective communication and facilitation skills with the ability to influence without formal authority • Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services • Working knowledge of engineering scopes, project schedules, and project delivery risks
🏖️ Benefits
• medical • dental • vision • short and long-term disability • life insurance • employee assistance program • paid time off and parental leave • paid holidays • 401(k) retirement savings plan with employer match • performance-based bonus eligibility • employee referral bonuses • tuition reimbursement • pet insurance • long-term care insurance
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