Associate Director, Digital Quality Management Systems, Change Management, Digital Adoption

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🕒 April 18

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Develop and implement effective communication strategies to inform and engage users before, during, and after the adoption of new digital quality tools and processes. • Collaborate with key stakeholders to understand their needs, expectations, and concerns regarding digital adoption and changes. • Build and maintain strong relationships with various departments to facilitate open communication and support for initiatives. • Create informative materials such as newsletters, presentations, and other communication assets. • Design and deliver comprehensive training programs tailored to different user groups based on their roles and levels of digital proficiency. • Prepare user guides, FAQs, and other relevant documentation to support ongoing learning and development. • Monitor the progress of digital tool adoption and identify potential barriers to usage. • Conduct surveys and feedback sessions to assess user satisfaction and engagement. • Identify and mitigate risks associated with the change process. • Develop risk assessment plans and implement risk mitigation strategies. • Create dashboards, KPIs, and metrics to evaluate adoption effectiveness and overall success of digital initiatives. • Provide regular reports to management highlighting progress, challenges, and recommendations for improvement. • Maintain thorough documentation of change management processes, methodologies, and lessons learned to ensure consistency and efficiency in future initiatives. • Gather and analyze feedback from users to identify opportunities for continuous improvement in systems training and adoption strategies. • Stay current with industry best practices and emerging trends in digital adoption and change management. • Support the optimization of digital adoption tools like WalkMe, ensuring they are effectively utilized to enhance user experience. • Create engaging content for digital adoption tools, including step-by-step guides, in-app tutorials, and interactive training modules. • Serve as the Business Process Owner for AI capabilities within Global Quality, driving cross‑functional alignment on requirements, governance, and standards for AI‑enabled workflows. • Define, maintain, and continuously improve AI‑enabled business processes, including governance models, RACI, decision workflows, and process controls related to AI use in Quality Systems. • Lead the evaluation, prioritization, and intake of AI opportunities within Global Quality, maintaining an AI capability roadmap that supports efficiency, automation, and predictive insights. • Represent Global Quality in cross‑functional AI governance bodies, ensuring Quality requirements are embedded in enterprise AI frameworks and decision‑making.

🎯 Requirements

• Bachelor’s degree and 8+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment required • Or Master’s degree and 6+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment preferred • Strong PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Teams). • Proficient in digital adoption tools (e.g., WalkMe) for creating guided workflows and just-in-time training. • Expertise in digital quality systems (e.g. Veeva Quality Vault, Valgenesis Validation Lifecycle Suite, Compliance Wire, etc.). • Proficient in collaborative work management tools such as Smartsheet, JIRA, ServiceNow, etc.… • Familiarity with Artificial Intelligence (AI) tools. • Experience leveraging AI for process optimization and predictive insights. • Workflow automation and configuration skills.

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness