Buyers Edge Platform
501 - 1000 employees
💰 $425M Private Equity Round on 2024-04
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
Staff User Researcher
🕒 April 27
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Buyers Edge Platform
501 - 1000 employees
💰 $425M Private Equity Round on 2024-04
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
📋 Description
• Build the Research Function from the Ground Up • Define and execute the vision, strategy, and operating model for research at BEP • Design scalable research operations across 7 product lines with varying maturity, users, and business models • Establish foundational systems: research repository, intake and prioritization processes, governance, quality standards, participant recruitment, and data privacy practices • Partner with design leadership to shape the roadmap and long-term plan for growing research as a strategic capability • Elevate Research Craft Across the Organization • Uplevel the design team’s research capability through coaching, workshops, critiques, and office hours • Create practical frameworks, templates, and toolkits that make high-quality research easier and more consistent • Model strong research craft while empowering designers to confidently own appropriate research • Exercise sound judgment on when to lead directly vs. enable from the sidelines • Drive High-Impact Strategic Research • Lead complex, ambiguous research initiatives that inform product direction and executive decisions • Proactively identify gaps in organizational understanding and initiate research to address them • Synthesize insights across products to uncover patterns, opportunities, and strategic recommendations • Translate findings into compelling narratives that drive alignment and action • Partner closely with Product, Design, and cross-functional leaders to ensure research meaningfully shapes roadmaps • Champion a User-Centered Culture • Establish research as a trusted, strategic voice within product and design leadership • Clearly communicate the value and impact of research to stakeholders • Advocate for users in critical decision-making moments • Help embed user-centered thinking across BEP’s product organization
🎯 Requirements
• 8–10+ years of experience in user research, ideally in B2B SaaS or enterprise software • Experience building research practices, systems, and team capability from scratch • Deep expertise across qualitative and quantitative methods, with strong judgment on when and how to apply them • Experience designing research operations that scale (repositories, panels, governance, intake processes) • Strong coaching and enablement skills • Proven ability to influence product and design strategy through research insights • Comfort with ambiguity and leading without predefined structure • Excellent communication and storytelling skills across technical and non-technical audiences • Strong cross-functional partnership and collaborative leadership skills
🏖️ Benefits
• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. • Grow with us. Enjoy strong training, development, and competitive pay. • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
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