Principal Advisor – C1 Capabilities

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C1

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💰 $1M Venture Round on 2009-08

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers.

📋 Description

• Acts as a thought leader within the organization and the industry at large, contributing to whitepapers, blogs, webinars, and other quality content that showcase our expertise and solutions • Mentors and develops team members, fostering a culture of continuous learning and excellence • Supports C1 sales enablement team, providing enablement Partners with the full C1 Capabilities area to co-create and deliver specialized workshops and advisory engagements, ensuring that our architectural expertise significantly contributes to the value provided to clients • Provides strategic leadership through the development and implementation of customer experience solution strategies, aligning them with C1 products and client objectives • Consults on complex solutions designs: Collaborates with clients to understand their unique needs; designs and proposes tailored, complex customer experience solutions • Provides subject matter expertise in the integration of advanced technologies such as AI, machine learning, automation, and analytics into customer experience solutions • Builds and maintains strong client relationships, acting as the primary point of contact and trusted advisor for all customer experience solution matters • Works closely with internal teams, including technology development, product management, and data analytics, to ensure seamless solution delivery • Ensures the highest quality standards in solution delivery, actively monitoring and enhancing deliverables and methodologies • Stays updated on industry trends, and emerging technologies, and provides thought leadership to clients and internal teams • Defines, measures, and reports on key performance indicators (KPIs) related to customer experience solutions and utilizes data to continuously optimize results • Leads and mentors clients, providing guidance on technology and strategy

🎯 Requirements

• Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed) • Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design • Extensive experience in enterprise-level projects • Strong strategic thinking and leadership skills • Acts as trusted advisor and builds long-lasting trustworthy relationships with customers • Excellent presentation skills; excellent verbal and written communication skills • Exceptional customer facing skills; ability to convey complex technical details in a manner understandable to non-technical stakeholders • Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology • Excellent relationship and collaboration skills, as well as negotiation skills with vendors, team members and stakeholders • Certifications or equivalent experience in area of focus • Ability to work independently with minimal direction resulting in accurate solution architecture for the client • Ability to identify and assess technical risks and create mitigation strategies • Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently • Ability to prioritizing tasks and projects to meet deadlines without compromising quality • Ability to adapt to new challenges and technologies, staying updated with industry trends • Ability to working in virtual office environment • Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) • RX Home Delivery • HSA with Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent Care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid or optional Self-paid) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance for team member, spouse and child • Voluntary Accidental Death for team member and spouse • Legal/ID Theft Plans • TeleHealth • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Medical for foreign travel coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • 10 Holidays • Summer Sizzle • On Demand Pay (Daily Pay)