SAP Extended Warehouse Management (EWM) Support Consultant II

🔥 26 minutes ago

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C5MI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

🏢 Enterprise

📦 Logistics

Consulting • Enterprise • Logistics

C5MI is a supply‑chain transformation and systems implementation firm that operationalizes SAP enterprise systems for real‑time execution. The company focuses on implementing and sustaining SAP S/4HANA, SAP EWM (Extended Warehouse Management), and SAP TM (Transportation Management), and builds end‑to‑end solutions that connect digital core systems to Industry 4. 0 technologies (digital manufacturing, AMRs/AGVs, RFID, digital twins) and AI/automation to improve visibility, adaptability, predictability and autonomy across warehouses and distribution networks. C5MI offers program and project management, an Automation Center of Excellence, federal contract support, and cloud/partner integrations (Google Vertex AI, UiPath AI Center, Zebra RFID, Kinexon, etc. ) to drive supply chain resilience, operational clarity, and execution at scale.

📋 Description

• Provides hypercare support and resolves live system issues following SAP EWM go-lives. • Monitors system performance, addresses user-reported issues, and escalates complex problems as needed. • Manages a high volume of support tickets, ensuring timely and accurate resolution. • Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams. • Tracks system performance to identify bottlenecks and recommend improvements. • Collaborates with clients, business stakeholders, and cross-functional teams to resolve support needs. • Documents support procedures, configurations, resolutions, and best practices for knowledge sharing. • Applies software updates, patches, and configuration changes to maintain system integrity. • Provides technical assistance and guidance to end users, ensuring a positive support experience. • Adheres to all certified processes and information security standards.

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience. • SAP EWM certification (or ability to obtain within 6 months of hire). • 3–5 years of SAP EWM configuration experience. • Background or education in logistics, distribution, MIS, or IT. • Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required). • Strong analytical, troubleshooting, and organizational skills with high attention to detail. • Clear and professional communication skills with the ability to support non-technical users. • Ability to work independently in a fast-paced environment and manage multiple priorities. • Strong teamwork skills with the ability to collaborate across diverse cross-functional groups.

🏖️ Benefits

• medical • dental • vision • life • long-term disability coverage • 401(k) plan • bonus opportunities • paid holidays • paid time off