Junior Salesforce Administrator

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🕒 April 21

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CallRevu

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

📡 Telecommunications

💰 Private Equity Round - CallRevu on 2017-11

SaaS • B2B • Telecommunications

<CallRevu> is a B2B SaaS communications intelligence platform for automotive dealerships that provides phone systems, AI-driven call monitoring and analytics, training tools, and reputation management to help dealers convert leads, improve sales and service performance, and protect their brand. The platform surfaces real-time alerts, conversation insights, and training feedback to identify missed opportunities and streamline dealership operations.

📋 Description

• Manage and customize Salesforce to support business requirements, including fields, workflows, automation, reports, dashboards, record types, and security settings. • Perform regular system maintenance, including performance monitoring, health checks, security reviews, and compliance with data privacy policies. • Create and maintain Lightning pages, dashboards, and reports to provide actionable insights for various teams. • Develop and maintain end-state solution architecture for multi-cloud use cases, visually articulating solutions and ensuring system scalability. • Ensure accurate and efficient data entry, imports/exports, and bulk data operations while maintaining data integrity. • Leverage advanced Excel skills (e.g., VLOOKUP, PivotTables, formulas) to manipulate, analyze, and visualize large datasets for executive reporting and business insights. • Create and update training materials and documentation; host training sessions to ensure effective user adoption and process compliance. • Serve as the first point of escalation for junior Salesforce resources, assisting with troubleshooting and knowledge sharing. • Manage assigned Salesforce Helpdesk cases, focusing on escalations beyond Tier 1 support. • Monitor Salesforce product releases, assess their impact on system functionality, and proactively implement necessary enhancements. • Participate in Agile sprints, managing assigned Salesforce-related projects, ensuring timely completion, and aligning deliverables with sprint objectives. • Oversee operational quality and maintenance of integration applications, collaborating with third-party vendors and internal development teams. • Act as the primary point of contact for Salesforce vendors, coordinating development projects, communicating business needs, and performing QA on delivered solutions. • Identify and gather user and stakeholder requirements to enhance workflows, automation, and overall system efficiency. • Participate in technical implementation, testing automation, duplicate rule management, and ongoing system optimization.

🎯 Requirements

• 2+ years of experience as a Junior Salesforce Administrator or equivalent experience with a CRM system. • Strong technical aptitude with a deep understanding of Salesforce configuration, workflow automation, triggers, validation rules, permissions, and security models. • Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, PivotTables, formulas). • Excellent organizational, analytical, and time management skills with the ability to work both independently and collaboratively. • Experience with data imports, exports, cleansing, and governance. • Ability to troubleshoot technical issues, analyze business requirements, and implement scalable solutions. • Strong communication skills to collaborate effectively across teams and train end users. • Experience managing third-party integrations and working with API-based applications. • Salesforce Administrator certification (preferred but not required). • Bachelor’s Degree or equivalent experience in business and technology.

🏖️ Benefits

• 2023 AWA Rising Star Award • Innovative workplace environment