Customer Success Manager – Mid-Market

🕒 May 7

🏢🏡 New York City – Hybrid

💵 $83.2k - $101.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Canary Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.

📋 Description

• Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients • Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start • Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value • Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap • Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business • Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

🎯 Requirements

• Bachelor's degree (BS/BA). • 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment. • Strong understanding of customer success methodologies and best practices. • Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders. • Ability to manage multiple accounts simultaneously and prioritize tasks effectively. • Proactive and results-oriented with a strong customer-centric approach. • Proven track record of working with clients through complex technical challenges. • Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations. • Confidence, charisma, and the ability to seize opportunities to drive growth and success. • Proficiency with technology and adaptability to dynamic environments. • Familiarity with the hotel or hospitality industry is a plus.

🏖️ Benefits

• Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. • Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. • Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. • Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! • Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.