Customer Success Manager – Commercial

🕒 March 31

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CaptivateIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💸 Finance

🏢 Enterprise

💰 $100M Series C on 2022-01

Finance • Software as a Service (SaaS) • Enterprise

CaptivateIQ is a modern sales commission solution that helps businesses to significantly improve revenue performance. By automating and simplifying the entire commission process, it allows sales teams to focus on selling rather than administrative tasks. The platform offers tools for real-time visibility and analytics, which motivate sales representatives and offer insights to sales leaders. CaptivateIQ's solution is flexible, transparent, and designed to scale with growing businesses, offering features like AI-powered intelligence and SmartGrid™ technology. Notably, it caters to various industries such as financial services, manufacturing, media and entertainment, among others, providing a strategic advantage in managing and optimizing sales performance management initiatives.

📋 Description

• Own your book of business: Manage 50–75 mid-market accounts, driving adoption, retention, and growth across your portfolio. • Champion customer outcomes: Understand each customer’s business goals and connect product adoption to measurable results and ROI. • Tell the customer story: Deliver compelling QBRs and executive briefings that tie product value to business impact. • Lead commercial conversations: Own renewal and expansion discussions end-to-end, collaborating with Sales, Legal, and leadership as needed. • Own your book of business: Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives. • Build multi-threaded relationships: Engage across personas — from comp admins to finance leaders and executives — tailoring value conversations to each. • Operate with ownership: Proactively identify risks, escalate with clear context and proposed actions, and deliver predictable follow-through. • Advocate internally: Serve as a voice of the customer with Product & Engineering teams, by synthesizing and surfacing customer product feedback. • Collaborate cross-functionally: Partner with Professional Services, Support, and Product to align on solutions and ensure a seamless customer experience. • Become a product expert: Understand how our platform works and how it delivers value, so you can help customers translate functionality into meaningful business outcomes. • Contribute to team growth: Spot patterns across accounts, surface insights that improve processes, and help scale customer storytelling and success playbooks. • Drive operational excellence by integrating AI into your daily motion - from running agents that automate common tasks to using LLMs for deep-dive account queries and predictive health monitoring

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or similar SaaS role. • Proven success managing a high-volume, high-value customer portfolio — prioritizing effectively across varied needs and engagement levels. • Strong commercial acumen — experienced in renewal negotiations, deal execution, and balancing customer advocacy with business goals. • Exceptional communication and relationship-building skills, from admins to C-suite stakeholders. • Strategic, curious, and customer-centric mindset — focused on long-term outcomes, not transactional check-ins. • Strong organizational rigor: documentation, forecasting, and account planning come naturally to you.

🏖️ Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents • Flexible vacation days and quarterly mental health days so you can recharge • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal) • Annual stipends for professional development and caretaking • (US-ONLY) 401k plan to participate in and save towards the future • Newest Apple products to help you do your best work • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent