Triage Registered Nurse (RN) – Patient Access and Care Team FT

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🕒 June 17

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $35 - $53 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Uses the nursing process and guidance of established protocols to assess the needs of the patient telephonically • Determines most appropriate level of care needed, provides detailed education, establishes a plan of care including interventions, and communicates follow up instructions to the patient • Escalates and collaborates with the appropriate on call provider when additional guidance is needed • Prioritizes patient interactions by acuity and need considering all available information and resources • Applies evidence-based practice to deliver patient care • Implements strategies to reduce patient risk and increase patient safety • Assesses patient and family readiness to learn and individualizes the approach as necessary • Works collaboratively to develop strategies to meet the learning needs of the patient and family • Supports shared governance activities and initiatives to improve processes and patient outcomes • Participates in department quality/process improvement initiatives aimed at enhancing the patient care experience • Communicates information relating to the patient's physical and psychological status to the physician, Advanced Practice Clinician and/or additional members of the interdisciplinary team as appropriate • Provides pertinent and concise reports describing patient's response to medical and nursing plans of care

🎯 Requirements

• Candidate MUST have 2+ years' acute care experience (ED, Urgent Care, some ICU and Med/Surg will be considered) within the last 4 years to be considered • Registered Nurse license issued by the state in which the team member practices • Associate's Degree (or equivalent knowledge) in Nursing • Critical thinking skills necessary to independently determine and prioritize the needs of patients using sound judgment and strong problem-solving skills • Knowledge of a variety of healthcare specialties, including levels of care, symptom identification and proven treatment recommendations • Ability to incorporate past experience with established protocols • Excellent verbal communication skills demonstrating empathy, respect, restatement, open-ended questions, active listening and diplomacy with a diverse customer population • Ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians • Proven ability to independently organize and prioritize work, managing multiple priorities and maintaining a flexible schedule in a fast paced, dynamic customer service environment • Excellent customer service and follow-up skills including the ability to stay calm during stressful situations • Demonstrated proficiency as a technology user with computers, internet, desktop software packages and multiple-line telephone systems • Ability to converse with customers/patients while researching and documenting calls on multiple systems • Knowledge of documentation techniques for communication

🏖️ Benefits

• Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program