Student Technical Support Specialist – Part-Time

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🔥 0 minutes ago

🥔 Idaho, Utah – Remote

🥔 Idaho – Remote ⛷️ Utah – Remote

💵 $13 / hour

⏱ Part Time

⚪️ Entry-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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The Church of Jesus Christ of Latter-day Saints

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1830

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact

The Church of Jesus Christ of Latter-day Saints is a global religious organization that not only offers spiritual guidance to its members but also provides diverse employment opportunities across various industries. With a workforce spread over more than 100 countries, the Church values its employees by offering fair compensation and benefits designed to support family care and dignified retirement. Employment roles range widely, encompassing fields such as IT, facilities management, and more, each with the unique incorporation of spiritual insights and values in the workplace. The Church offers opportunities for both permanent employees and contract workers, emphasizing innovation in sharing the gospel of Jesus Christ and supporting the Church's mission worldwide.

📋 Description

• Act as a first point of contact for technology issues—diagnosing problems, researching solutions, escalating when needed, and documenting each resolution (40%) • Set up, modify, and remove user accounts, roles, rights, and permissions across multiple systems, applying access policies accurately and consistently (25%) • Move fluidly between a wide range of applications, learning unfamiliar tools quickly and reasoning through problems methodically (15%) • Author and update knowledge base articles, help build and maintain the support website, and create documentation that reduces future support volume (15%) • Deepen understanding of our platforms, explore new technologies that could improve service, and handle student and employee information in accordance with FERPA and BYU-Pathway policies (5%)

🎯 Requirements

• Current student in good standing, eligible for part-time student employment • Technology savvy: Genuine comfort across many software applications and the ability to learn new tools quickly and independently • Strong communication: Clear, patient written and verbal skills—able to explain technical concepts to non-technical users without jargon • Solid keyboarding: Efficient, accurate typing for documentation and correspondence • Problem-solving mindset: A logical, persistent, resourceful approach to diagnosing issues • Reliability and independence: The discipline to manage your time and follow through remotely without close supervision • Prior help-desk, tech support, or customer service experience (preferred) • Familiarity with any platforms we support, or with user provisioning and identity/access concepts (preferred) • Experience writing documentation or web content; interest in IT, information systems, or a related field (preferred)

🏖️ Benefits

• Gain hands-on experience administering enterprise platforms • Building transferable skills in technical support, access management, and documentation