Director, Client Success

🕒 June 9

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Serve as the primary strategic relationship owner and trusted advisor for all assigned manufacturer accounts and programs. • Build and maintain relationships across multiple levels within the manufacturer: Commercial, Market Access, Medical Affairs, Marketing, and Finance. • Lead all quarterly business reviews, strategic planning sessions, and executive touchpoints. • Attend in-person client meetings, National Sales Meetings, and industry conferences. • Host client dinners and/or educational events and networking opportunities. • Act as connector for executive points of contact to others across the industry and CareMetx subject matter experts. • Develop and manage HUB client portfolio strategy and roadmap, aligning our suite of products and services with brand and patient access goals. • Partner cross-functionally with Operations, Technology/Product, Sales/Marketing, Legal, Compliance, and Finance to align HUB services execution and delivery with overall program strategy. • Oversee budgeting, forecasting, and financial analysis in partnership with Finance. • Responsible for regular client health updates and presentations to the ELT. • Proactively identify risk, develop mitigation plans, and own pull-through on resolution. • Partner closely with Operations teams to ensure all program SLAs, KPIs, and delivery deadlines are being met. • Define reporting requirements and oversee development of dashboards and performance reports for internal stakeholders and senior leadership. • Leverage HUB data and market analytics to inform patient access strategy, identify barriers, and drive program optimization. • Support client implementations for new launches, special projects, and enhancements.

🎯 Requirements

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or equivalent) strongly preferred. • 5–8 years of pharmaceutical/biotech industry experience, with a minimum of 2 years in senior leadership roles spanning HUB services, patient services, market access, or specialty channel strategy. • Expertise in the U.S. access and reimbursement landscape—including Commercial, Medicare Part B/D, Medicaid, Specialty Pharmacy, and Patient Assistance Program design. • Proven experience leading enterprise vendor governance, strategic partnerships, and large-scale contract negotiations. • Executive presence with the ability to influence and align senior leadership, commercial teams, and board-level stakeholders. • Proven ability to lead cross-functional projects and influence without direct authority. • Experience with CRM platforms. • Experience with Business Intelligence software.

🏖️ Benefits

• Must be flexible on schedule and hours • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions