Senior Network and Computer System Admin – EMS

🔥 5 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $26 - $36 / hour

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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Cayuse Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

Government • B2B • Cybersecurity

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

📋 Description

• Perform day-to-day administration, configuration, and optimization of enterprise monitoring tools, including but not limited to: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (planned/ongoing implementation), Nexthink (planned/ongoing implementation) • Install, upgrade, patch, and maintain monitoring application software on a variety of operating systems and platforms (physical and virtual). • Design, implement, and tune monitoring policies, thresholds, alerts, dashboards, and reports to support operational, performance, and capacity management needs. • Integrate monitoring tools with related systems (e.g., ticketing/ITSM platforms, logging, notification systems, CMDB) as required. • Maintain and administer Windows Server 2022 and Red Hat Enterprise Linux (RHEL) 8 and 9 systems supporting monitoring tools in both physical and virtualized environments. • Perform OS-level configuration, hardening, troubleshooting, and performance tuning to support highly available and resilient monitoring services. • Coordinate with server and virtualization teams to ensure appropriate resource allocation, backup/recovery configuration, and change management for monitoring infrastructure. • Apply a solid understanding of WAN/LAN concepts and data circuits (e.g., T1, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber) to design and support effective network monitoring solutions. • Utilize SNMP v3 (traps and polling), flow technologies, and other protocols to collect network performance and availability data. • Perform bandwidth and traffic analysis to identify trends, bottlenecks, and potential issues impacting service delivery. • Work with network engineering teams to interpret monitoring results, assist in root cause analysis, and recommend corrective actions. • Interface with customers, stakeholders, and leadership at all levels of the organization to gather requirements, explain monitoring capabilities, and present findings or recommendations. • Communicate complex technical concepts in clear, non-technical language tailored to the audience’s level of understanding. • Provide individual and group training on the enterprise monitoring toolset, dashboards, reports, and standard operating procedures. • Maintain a strong customer-service orientation, demonstrating professionalism, responsiveness, and effective relationship management. • Follow established processes and procedures for incident, request, change, and problem management related to enterprise monitoring services. • Maintain call and interaction quality standards, including adherence to work schedules, SLAs, and documented support procedures. • Document policies, procedures, configurations, and issues in the ticketing system and internal knowledge base to ensure repeatable, consistent support. • Develop and maintain advanced reporting (including monthly and ad hoc reports) using tools such as Microsoft Excel, SQL/MySQL queries, and built-in reporting modules within monitoring platforms. • Analyze monitoring data to identify opportunities to improve service levels, proactively detect issues, and better support the needs of internal clients. • Work both independently and as part of a cross-functional team to deliver high-quality monitoring solutions and support. • Participate in a rotating on-call schedule to provide after-hours support for critical monitoring platforms and related incidents. • Contribute to continuous improvement efforts, including tool evaluation, process refinement, and the adoption of emerging best practices in monitoring and observability. • Other duties as assigned.

🎯 Requirements

• Hands-on experience administering and maintaining: Windows Server 2022, Red Hat Enterprise Linux (RHEL) 8 and/or 9 • Demonstrated experience installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, Broadcom DX NetOps suite, Dynatrace, Nexthink or similar). • Strong understanding of WAN/LAN networking concepts, including: Data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, Fiber • Core concepts of routing, switching, and network performance metrics • Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and adhering to documented standards and procedures. • Proven ability to communicate effectively with non-technical customers, including translating complex technical issues into clear, actionable information. • Demonstrated ability to work independently with minimal supervision as well as collaboratively within a team. • Experience supporting customers in a service-oriented environment, with strong client relationship skills. • Installation, configuration, upgrade, and day-to-day administration of: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace (implementation and/or operation preferred), Nexthink (implementation and/or operation preferred) • Development of monitoring rules, alerts, dashboards, and reports within these tools. • Experience providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms. • Familiarity with Cisco IOS, networking configuration files, hardware, and core networking concepts. • Strong understanding and practical experience with: SNMP v3 traps and polling, Bandwidth and network flow analysis • Advanced system and network troubleshooting skills across multi-tier, distributed environments. • Proficiency with Microsoft PowerShell for automation, configuration, and data collection related to monitoring systems. • Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports. • Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting. • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

🏖️ Benefits

• Medical, Dental and Vision Insurance; Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off