Director, Channel Strategies

🕒 July 2

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CBE Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🤝 B2B

B2B • Customer Service • Human Resources

CBE Companies is a leader in providing global outsourced contact center solutions. Founded in 1933, CBE focuses on creating a culture of excellence and engagement, offering comprehensive training and career advancement opportunities across various fields including Customer Service, IT, HR, Finance, Project Management, and Marketing. With over 1,200 staff members across five global locations, CBE adapts to clients' needs while prioritizing employee satisfaction and inclusion initiatives. The company is dedicated to making a positive community impact and fostering an innovative workplace where creativity thrives.

📋 Description

• Develop and execute a comprehensive channel strategy aligned with company growth objectives • Identify, evaluate, and prioritize new channel opportunities (partnerships, affiliates, digital, etc.) • Lead cross-functional collaboration with marketing, sales, product, and operations teams • Analyze channel performance metrics and continuously optimize ROI and scalability • Build and manage relationships with key partners and stakeholders • Lead, mentor, and grow a high-performing channel strategy team • Establish KPIs, reporting frameworks, and forecasting models

🎯 Requirements

• Bachelor’s degree required (Marketing, Statistics, Mathematics, Economics, Finance, Accounting, or related field preferred) • Must be able to obtain government clearance after hire • US Citizenship is required by the US government in order to obtain government clearance • Experience in digital marketing and consumer communication strategy required • Experience managing deliverability and performance of consumer-facing communication strategies required • Strong understanding of omni-channel orchestration, CRM logic, and communication platform configuration • Experience working with communication vendors and carriers strongly preferred • Analytical and business modeling experience preferred • Strategic thinker with strong operational execution capability • Deep understanding of communication compliance and provider policies • Advanced Excel and Microsoft Office proficiency • Strong analytical, mathematical, and creative problem-solving skills • Ability to interpret statistical and performance data to drive decisions • Strong cross-functional leadership and stakeholder management abilities.

🏖️ Benefits

• Excellent benefits package; medical, dental, and vision coverages • 401K retirement plan with company match • tuition reimbursement • paid time off • ongoing training & support • career culture with many opportunities for advancement