Associate Implementation Specialist

🕒 May 21

🇺🇸 United States – Remote

💵 $60.5k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Successfully consults and trains customers on CDK Global solutions. • Have a complete understanding of the products trained within the assigned workstream (i.e. parts, service, accounting, sales). • Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations. • Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy. • Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, and recap any process changes implemented at the dealership level. • Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources. • Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.

🎯 Requirements

• 1-2 years of experience in training and/or consulting • Prior project management experience • Associate Degree or equivalent knowledge/experience • 1-2 years of Dealership and/or Automotive/Truck industry knowledge/experience preferred

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement