Associate Director, Clinical Operations Strategy – Outpatient Rehab

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $115.2k - $158.4k / year

⏰ Full Time

🟠 Senior

👨‍⚕️ Medical Director

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Develop and implement the strategic roadmap for outpatient therapy program across all senior living sites, identifying short- and long-term goals with defined milestones and phased implementation plans. • Design and standardize therapy program models, clinical workflows, documentation standards and performance frameworks – ensuring consistency and scalability across all sites. • Own end-to-end site operations from pre-launch, site assessment, equipment procurement approval, through collaborating with local branch clinical and operational leadership for staffing, scheduling, and care delivery. • Establish evidence-based clinical protocols for the geriatric outpatient population across fall prevention, functional rehabilitation, chronic disease management, and post-acute recovery. • Monitor and report clinical and operational KPIs including units per clinician, hospitalization avoidance, plan of care goal achievement, and ADC and revenue per community – with regular executive-level reporting to leadership. • Partners with Strategic Business Development, Sales Leaders, and Senior Living Partnership Executives to ensure program delivery actively supports and protects preferred provider partnerships. • Lead routine partnership reviews with senior living operators, presenting outcomes data, operational performance, and forward-looking program recommendations that reinforce the preferred provider relationship. • Serve as a senior-level clinical presence and brand ambassador within the senior living portfolio, ensuring every clinical touchpoint reflects the service excellence standards that differentiate the program competitively.

🎯 Requirements

• Advanced clinical licensure required – Physical Therapy (PT) or Occupational Therapist (OT) required; must hold an active, unrestricted license. • MBA, MHA or other advanced degrees will be advantageous. • 5+ years of healthcare management experience and minimum of 5 years of outpatient therapy clinical experience with demonstrated expertise in the geriatric population. • Demonstrated knowledge of Medicare Part B billing, medical necessity documentation, and compliance requirements. • Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with executive level audiences and key stakeholders internally and externally. • Current or recent experience in a complex, matrixed company, with proven ability to influence leaders and key stakeholders in such an environment. • Highly collaborative mindset and excellent relationship-building skills, including the ability to engage diverse stakeholders and win their co-ownership in the outcome. • High strategic agility with strong problem solving and critical thinking skills, using data to inform decision-making.

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities