Process Improvement Lead

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Own and deliver a portfolio of process improvement projects that collectively achieve significant, quantifiable annual cost savings and ROI/NPV targets • Lead rapid-improvement (Kaizen) events and large-scale transformation programs that produce measurable outcomes in safety, quality, productivity, and cost • Accurately define, quantify, validate, and report financial impact (hard savings, soft savings, ROI, NPV) of all initiatives • Influence executive stakeholders and cross-functional partners without formal authority through data-driven insights and compelling storytelling • Leverage process mapping, statistical analysis (Minitab, JMP), visualization tools (Tableau, Power BI), and SQL to uncover root causes and validate solutions

🎯 Requirements

• Bachelor’s degree in Industrial Engineering, Business Administration, Healthcare Management, or a related quantitative field • 7+ years of experience in process engineering, continuous improvement, or operations management • Proven experience developing and implementing cost-saving frameworks and operational dashboards • Proficiency in process mapping, statistical analysis, and continuous improvement methodologies • Lean Six Sigma Black Belt certification • Familiarity with contact center routing technologies, WFM software, and data visualization tools (e.g., Tableau, PowerBI)

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities