Program Manager, Care Operations

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🔥 6 minutes ago

🗽 New York, Massachusetts, +2 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Chamber

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Chamber is a company focused on improving cardiovascular health by empowering cardiology teams to thrive in a value-based care environment. It partners with cardiologists to offer technology solutions and support services that enable comprehensive care and unlock new revenue opportunities, at no cost to the practice. Chamber aids in navigating value-based care through real-time insights, administrative support, and expertise in payer negotiations. With a strong network of high-performing cardiologists and partnerships with hospital systems, Chamber is transforming the cardiology care ecosystem to ensure providers are compensated for delivering the right care at the right time.

📋 Description

• Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. • Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. • Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. • Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. • Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. • Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. • Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. • Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. • Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. • Support configuration, testing, and rollout of new tools or workflow changes. • Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes.

🎯 Requirements

• 4-8 years of experience in healthcare operations, program management, or an adjacent field. Value-based care, population health, or managed care experience preferred. • Demonstrated ability to create structure in ambiguous environments — you don’t wait for ownership to be assigned before driving work forward. • Strong process documentation skills — your SOPs and playbooks are ones teams actually use. • Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare. • Analytical and data-driven — you use metrics to track progress and make decisions. • Clear, direct communicator who keeps stakeholders informed and aligned. • Passionate about improving outcomes for cardiology patients and providers.

🏖️ Benefits

• Health insurance • Flexible working arrangement • Professional development opportunities