Implementation Manager

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $133.8k - $228.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

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This company has sponsored H1B visas in the past.

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Chamberlain Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔧 Hardware

☁️ SaaS

🏢 Enterprise

Hardware • SaaS • Enterprise

Chamberlain Group is a leading provider of access control solutions, specializing in the design and manufacture of garage door openers, commercial door openers, and gate operators. With a focus on technology and innovation, Chamberlain Group offers products that enable safe and secure movement through homes, workplaces, and communities. Their smart home ecosystem, featuring the myQ app, enhances home connectivity and access management. Chamberlain Group has been a trusted brand for over 50 years, providing both professionally installed and DIY solutions to improve the accessibility and management of various facilities.

📋 Description

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation • Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget • Communicate with stakeholders to identify and resolve issues throughout implementation process • Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders • Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions • Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics • Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability • Ensure all testing scenarios have been documented and have passed testing prior to solution go-live • Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success • Conduct training on the new software or system to users who will be impacted by the implementation • Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively • Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors • Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams • Protect Chamberlain Group’s reputation by keeping information confidential • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies • Contribute to the team effort by accomplishing related results and participating on projects as needed

🎯 Requirements

• Bachelor’s degree in related field • 7+ years in customer facing role and/or project management role • Experience with contract negotiations • Experience leading process improvement projects • Experience working with software • High sense of urgency • Strong sense of Customer Advocacy • Proven track record of successful project implementations • Excellent communication, presentation, and interpersonal skills • Ability to work independently and with a team to meet deadlines • Ability to recognize and articulate trends and insights across the customer base • Change agent, able to drive new processes and streamline existing ones • Ability to travel up to 70% - domestically and internationally; valid drivers license

🏖️ Benefits

• comprehensive benefits package • 401k contribution • short-term incentive plan