Director of Customer & Partner Success

🕒 February 13

🏢🏡 New York City – Hybrid

💵 $140k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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ChargeAfter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

<ChargeAfter> is an embedded consumer lending platform that connects merchants and financial institutions to a large independent network of lenders, enabling personalized point-of-sale financing across in-store, in-home, eCommerce, and telesales channels. The SaaS platform offers real-time lender matching (waterfall financing), white‑label solutions, back-office post-sale management, and analytics to boost approvals and streamline omnichannel consumer finance for enterprise merchants in industries like furniture, electronics, and home improvement.

📋 Description

• Own the executive-level relationships with our top-tier merchants and partners • Drive expansion revenue by identifying opportunities for new product adoption and channel integrations • Conduct high-impact Quarterly Business Reviews (QBRs) with deep-dive analytics and strategic roadmaps • Manage the department budget and provide accurate forecasting for renewals and expansion revenue • Partner closely with Product and Solutions Engineering to translate partner requests and market opportunities into actionable product requirements • Act as the ultimate "fixer" for complex account issues • Mentor and manage a high-performing team

🎯 Requirements

• 8+ years of experience in Customer Success or Account Management, specifically within the Fintech space • Direct experience in POS Financing or BNPL is highly preferred or a large merchant credit manager • Understanding of the retail and merchant ecosystem, including e-commerce workflows and in-store sales dynamics • Comfortable with complex data • Proven experience managing teams and coaching individuals to hit their KPIs while maintaining high morale • Ability to communicate effectively with both business and technical stakeholders • Anticipate roadblocks and take ownership of solutions • Bachelor’s degree in Business, Finance, or a related field (MBA is a plus) • Proven track record of managing $MM portfolios and hitting growth/retention targets • Experience in a high-growth startup environment or retail credit management • Deep understanding of the lending lifecycle, credit tiers (prime/sub-prime), and payment integrations.

🏖️ Benefits

• Competitive salary • Equity options • Hybrid work environment that values a healthy work-life balance