SOC Supervisor

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Charter Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🔒 Cybersecurity

📚 Education

SaaS • Cybersecurity • Education

Charter Technology Solutions is a comprehensive IT service provider, specializing in managed IT services, cybersecurity, and IT strategy and consulting for mission-driven organizations. With a focus on supporting nonprofits and educational institutions, CTS offers a wide array of services including managed security, cloud migrations, cybersecurity strategy, and IT infrastructure design. The company is dedicated to helping organizations align their technology with their strategic goals, ensuring robust, secure, and efficient IT operations. Known for their client-focused approach, CTS aims to empower organizations, allowing them to focus on their core missions while managing the complexities of technology related to various sectors.

📋 Description

• Oversee daily SOC operations and monitor the health of the alert and ticket queue • Balance workloads across SOC team members to ensure efficient operations • Act as Incident Commander during critical or high-impact security incidents • Lead communications with customers, internal IT teams, and executive stakeholders during major incidents • Ensure the team consistently meets SLAs for triage, response, escalation, and resolution • Remove technical, operational, or cross-functional blockers impacting investigations • Serve as the highest point of operational escalation for the team or shift • Review handoff logs and ensure continuity across shifts • Lead, coach, and develop SOC staff across multiple experience levels • Conduct regular 1-on-1 meetings focused on performance, growth, and career development • Manage shift schedules, coverage plans, on-call rotations, and time-off requests • Build training plans and support skill development for junior and mid-level analysts • Conduct regular QA reviews of closed, escalated, and high-impact tickets • Ensure SOC documentation is accurate, complete, professional, and audit-ready • Identify recurring quality issues or knowledge gaps across the team • Provide clear, actionable feedback to improve analysis quality and communication • Enforce the use of approved playbooks, SOPs, and standardized workflows • Analyze SOC metrics such as time to triage, time to contain, response efficiency, and queue aging

🎯 Requirements

• 5+ years of experience in Security Operations, Incident Response, or Cybersecurity Operations • 2+ years of experience in a leadership, supervisory, or team lead role within a SOC or similar environment • Strong leadership and people management skills in a SOC, NOC, or security operations environment • Experience leading major incident response and serving in an incident command role • Deep understanding of SOC workflows, escalation paths, case management, and alert triage operations • Ability to manage queue health, prioritize competing operational demands, and maintain SLA performance • Strong communication skills with the ability to engage technical teams, customers, and executive stakeholders • Experience with QA reviews, documentation standards, and audit-ready case handling • Ability to use metrics and reporting to drive operational decisions and continuous improvement • Knowledge of playbook development, SOP governance, and process standardization • Familiarity with detection tuning, SOAR/automation opportunities, and operational tooling improvements.

🏖️ Benefits

• Competitive compensation • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Employee Assistance Program (EAP) • Retirement Plan (401(k)) with company match • Commuter Benefits • Short-Term Disability Insurance fully paid by the company • Long-Term Disability Insurance fully paid by the company • Life and AD&D Insurance, with optional Supplemental Life Insurance • Paid Time Off, including Paid Parental Leave • 10 Holidays • 2 Floating Holidays