Customer Support Specialist, Technician

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $62k - $66k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

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Cherokee Federal

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏛️ Government

🔐 Security

🏢 Enterprise

Government • Security • Enterprise

Cherokee Federal is a U. S. federal systems integrator and government contractor that empowers mission success for more than 60 U. S. federal agencies. With a global workforce of over 5,000, it delivers advanced technology (cloud, cybersecurity, data & analytics), health services, intelligence analysis and operational support, logistics and sustainment, mission-critical manufacturing, program and engineering technical services, and dynamic contracting solutions to support federal priorities and national security. Cherokee Federal is part of Cherokee Nation Businesses and focuses on mission-focused, U. S. -made solutions.

📋 Description

• Provide Tier I technical support and end-user training to Virtual Health (VH) GlobalMed VH Equipment Program and for other remote VH clinical systems to include installation support and testing. • Create, monitor and resolve trouble/incident tickets (Remedy) with specified time allotted or escalated as per Knowledge Base guidance. • As a system technician for Win10 environment, install and maintain Windows 10 clients and associated peripheral equipment. • Install, troubleshoot, repair and software based teleconferencing equipment, and coordinate medical device client installations. • Coordinate responses to requests from 300+ DHA Enterprise Sites for remote clinical system access, remote equipment installation, and testing of Virtual Health Systems and/or subsystems within the DHA Enterprise. • Act as Reports Manager in Joint Knowledge Online (JKO), tracking and reporting training required to perform Virtual Health Services for the DHA Enterprise Providers and other identified staff. • Maintain the Site Access List (SAL) to deliver documentation to the DHA CHCS PMO for the centralized access web portal for remote user site access. • Image and reimage WIN10 computers and install software on WIN10 clients, either remotely or in person capability as user location dictates. • Create and manage accounts for Composite Health Care System (CHCS)/Armed Forces Health Longitudinal Technology Application (AHLTA)/ESSENTRIS platforms for VMC clinical staff. Provide end-user support for these accounts. • Create and manage MHS Video Connect accounts for DHA Enterprise VH providers and MSA Staff in accordance with SOP specifications and Knowledge Base guidelines. • Train market representatives and providers in the use of MHS Video Connect as accounts are created. Assist users with issues with MHS Video Connect sessions if required. • Troubleshoot, repair and test computer workstations, monitors, cameras, printers, peripherals and teleconferencing equipment including Cisco VTC systems. • Perform equipment issue and tracking tasks. • Install and configure computer workstations, monitors, cameras, printers, peripherals and related cabling for VTC systems. • Participate in continuous process improvement activities and make recommended changes to SOPs or Knowledge Base.

🎯 Requirements

• Must meet DoD 8570.01-M and DoDD 8140.01 IAT Level I certification requirements within 6-months of performance start. • CompTIA Security+ must have prior to performance of duties. • CompTIA A+ - Preferred • Must have six months of experience working in the IT field. • Must pass pre-employment requirements of Cherokee Federal

🏖️ Benefits

• Medical • Dental • Vision • 401K • other possible benefits as provided