Student Enrollment Coordinator – High School Study Abroad

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☕ Washington – Remote

☕ Washington – Remote

💵 $45k - $60k / year

⏰ Full Time

⚪️ Entry-level

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Grow student enrollment in CIEE's transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. • You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. • Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach. • Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year. • Motivate and coach participants and families through the scholarship and application process. • Work with families to overcome barriers associated with studying abroad in high school. • Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness. • Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours. • Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel. • Review applications, accept applicants, and convert them to paid participants. • Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments. • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals. • Maintain accurate records of communication with customers in Salesforce (CRM system). • Provide on-program participant support for all programs throughout the year. • Participate in sales training throughout the year and consistently work to develop your skills as a sales professional. • Flexibility to work some evening hours to reach students and guardians when they're available. • Responsible for providing emergency support during 1-2 travel weekends per year. • Opportunity to earn international travel up to once per year to chaperone student group flights. • Other duties as assigned.

🎯 Requirements

• Bachelor's degree or international equivalent. • A minimum of two years of customer service or sales experience. • The ability to navigate challenging conversations. • International travel or study abroad experience is a plus. • Experience working with diverse high school students is a plus. • Additional language skills beyond English are a plus. • Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences. • Strong organisational skills and attention to detail.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)