Customer Success Technical Leader – Splunk Platform, SLED

🔥 4 minutes ago

⛰️ Colorado, North Carolina, +2 more states – Remote

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $171.9k - $223.4k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Fuel solutions ensuring every customer request makes the deepest impact possible • Be a Splunk expert and guide account teams and customers on optimal use of Splunk Platform • Deliver workshops, prescriptive guidance, and achieve onboarding milestones • Engage with Technical Success Engineers to assess account health • Collaborate with Customer Success Executives on adoption opportunities • Conduct strategic, case-based technical consulting (up to 90 days) • Provide recommendations for improving customer’s overall technical health • Maintain strong partnerships with Sales/Customer Success roles

🎯 Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud) • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience • Strong SPL (Search Processing Language) skills are essential • Solid experience in technical consulting or big-data analytics • SLED experience • Strong understanding of common enterprise applications (preferred) • Statistical and analytical modeling skills (preferred) • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools (preferred)

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short and long-term disability coverage • Basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year (non-exempt employees) • Flexible vacation time off program (exempt employees) • 80 hours of sick time off each year • Additional paid time away for family emergencies • Optional 10 paid days per full calendar year to volunteer • Annual bonuses for non-sales roles