Senior Customer Success Architect

🕒 5 days ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $158.2k - $200.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Help our customers be successful with Cilium Enterprise • Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts • Build deep technical relationships with key customer stakeholders • Conduct workshops for customers on existing and new product capabilities • Collaborate with engineering and support teams to unblock customer issues • Help create workshops, training material, reference architectures, product documentation, and relevant artifacts to provide additional value to customers • Be continuously passionate about technology and collaborate with world-class technical talent

🎯 Requirements

• Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience • 3+ years of experience in advanced Kubernetes architectural components • 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and cloud-native technologies at scale in production • 3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking. • Knowledge of best practices for operating systems security and their application in cloud-native technologies. • Experience embedding monitoring in designed solutions • Experience designing enterprise-grade Kubernetes-based systems. • Familiarity with automation tools and technologies for repetitive tasks.

🏖️ Benefits

• medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • additional paid time away may be requested for family emergency issues • 10 paid days per full calendar year to volunteer