Health Insurance Operations Associate

Job not on LinkedIn

🔥 9 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

💰 $2.5M Series A on 1987-01

Cybersecurity • Telecommunications • Enterprise

Cisco is a leading technology company that provides products and services related to networking, cybersecurity, and communication technologies. The company is known for its wide range of solutions that include secure email gateway systems, URL filtering, and comprehensive network security measures. Cisco's offerings are designed to protect businesses from web-based threats, improve communication, and enforce corporate compliance and acceptable use policies. With a strong focus on innovation and security, Cisco caters to the needs of enterprises across various sectors worldwide.

📋 Description

• Own and manage the full onboarding lifecycle, ensuring a seamless transition from prospect to active client and a successful hand‑off to Account Management. • Support agent onboarding, including licensing and appointment coordination. • Partner with Sales on new business case submissions and track underwriting progress, proactively gathering outstanding requirements. • Support system automation and process improvements to reduce manual work and increase efficiency. • Assist agents with Employee Navigator group setup, file testing, and implementation readiness. • Coordinate with TPAs to ensure accurate and timely case implementation. • Confirm delivery of required welcome letters and onboarding communications. • Serve as the primary coordination point during onboarding and the first 30 days post‑implementation. • Identify and resolve onboarding issues early to minimize disruption and ensure a positive client experience. • Drive timely, accurate onboarding outcomes, reduced cycle times, improved cross‑functional coordination, and strong client and agent experiences.

🎯 Requirements

• 3 or more years of experience in sales support, onboarding, implementation, or insurance/benefits operations • Strong organizational and process management skills with the ability to manage multiple cases simultaneously • High attention to detail with strong follow-through • Strong communication skills and ability to collaborate across Sales, Operations, TPAs, and external partners • Comfort working with technology platforms, workflows, and process documentation • Preferred Qualifications: experience supporting new business sales in insurance or benefits environments, familiarity with underwriting processes, TPAs, and benefits administration platforms (e.g., Employee Navigator), and experience with automation or process improvement initiatives.

🏖️ Benefits

• Health insurance • Dental coverage • Vision coverage • Wellness plans • Parental leave • Adoption assistance • Tuition reimbursement • Paid Time Off • Paid holidays • 401(k) plan with company match • Employee stock purchase plan • Commuter benefits