Clinical Research Program Navigator

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🕒 March 28

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City of Hope

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 Non-profit

💰 $5.4M Grant - City of Hope on 2024-05

Biotechnology • Science • Non-profit

City of Hope is a nonprofit, NCI-designated comprehensive cancer center and research hospital near Los Angeles that provides patient care, conducts translational biomedical research, and offers education and clinical trials across a national network. It focuses on cancer, diabetes, and other life‑threatening diseases, combining clinical services, laboratory science, training and community outreach to develop new treatments and support patients and families.

📋 Description

• Serve as a primary point of contact for clinical trial patients and families, providing guidance, education, and ongoing support • Introduce patients to available programs, services and resources. • Help navigate the care continuum • Assess patient and family needs, identify potential barriers, coordinate solutions to support treatment adherence • Act as a liaison between research, clinical teams, and support departments to improve the overall care experience • Provide proactive follow-up, including post-treatment check-ins and appointment reminders for at-risk patients. • Assist with scheduling coordination and ensure efficient, patient-centered care planning • Document patient interactions and maintain accurate records

🎯 Requirements

• Bachelor's Degree • 5 years or more of experience working in a hospital/healthcare setting and interacting collaboratively with medical teams • Strong customer service skills • Demonstrate skills in written and verbal communication including good phone etiquette • Good problem solving skills • Display sensitivity to patient care, privacy and cultural needs. • Master's Degree in Health or Health-related field (preferred) • Knowledge of oncology healthcare and psychosocial needs (preferred) • Previous grant and/or clinical trial experience (preferred)

🏖️ Benefits

• Comprehensive Benefits