Senior Customer Success Manager – Market Access

Job not on LinkedIn

🕒 May 1

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $94.4k - $118k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Clarivate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

📚 Education

⚕️ Healthcare Insurance

Education • Healthcare Insurance • Intellectual Property

Clarivate is a leading global provider of transformative intelligence and comprehensive solutions in the areas of Academia & Government, Intellectual Property, and Life Sciences & Healthcare. The company offers a range of enriched data, insights, analytics, workflow software, and expert services to support research institutions, library services, and intellectual property management. Clarivate's well-known products and services include Web of Science, ProQuest, Ex Libris, and Cortellis, which help drive research excellence, support IP management, and advance innovation in healthcare. Clarivate aims to empower academic institutions, government organizations, corporations, and law firms with the data and insights needed to make informed decisions and foster innovation.

📋 Description

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success • Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery • Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization • Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements • Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions • Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

🎯 Requirements

• Bachelor’s degree or equivalent relevant work experience • 7+ years of experience in a customer-facing role • 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry • Experience in a Business Development or account growth-oriented role • Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams • Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

🏖️ Benefits

• medical • dental • prescription drug • life insurance • 401k with match • long term disability coverage • vacation • sick time • volunteer time • discount programs