Settlement Resolutions Representative

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Financial Technology

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Manage incoming and outgoing dispute settlement entries and rejects with high accuracy • Research, analyze, and resolve client and cardholder tickets related to settlement errors • Ensure timely posting of daily settlement entries in compliance with standards • Proactively resolve settlement inquiries and drive successful outcomes • Interface with clients and deliver outstanding service and support

🎯 Requirements

• High School Education or equivalent combination of education and experience required • Associates Degree Preferred • Minimum 2 years as a Case Management Rep required • Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required • Minimum 2 years customer service experience required • Prior VELERA account recovery system experience preferred • Proven working knowledge of settlement operations, including settlement balancing, reconciliation, adjustment processing, and exception resolution required

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program