Operations Analyst

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🇺🇸 United States – Remote

💵 $77.5k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Coastal

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Coastal is a community bank (Coastal Community Bank) serving the North Puget Sound region that provides personal and business banking products and services. It operates local branches and ATMs while offering checking and savings accounts, home and business loans, treasury management, credit card processing, and online/mobile banking features (including mobile deposit, Zelle, and a mobile app). Coastal also supports embedded finance and fintech partnerships through technology offerings like ZSuite and a CCBX division, emphasizes fraud/security, compliance, and FDIC-insured deposit services (including IntraFi), and markets both consumer and B2B financial solutions.

📋 Description

• Collaborate with Operations Group in conducting research, review and analysis. • Support new account opening and maintenance. • Customize test scripts for all new partner programs and products. • Validate test scripts prior to program or product launch. • Provide in-depth support for Partners incoming emails and messages. • Perform research, resolve issues and handle escalated inquiries. • Monitor and analyze data related to file movements. • Prepare required standard entries and dashboards. • Provide Support for projects and initiatives. • Perform daily review and research to resolve outstanding items related to account processing. • Make recommendations to the Management regarding improvement in efficiency and current practices. • Maintain proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth In Savings Act and Unfair, Deceptive or Abusive Acts or Practices (UDAAP). • Participate in internal committees and other meetings regarding the CCBX Partners. • Compliance with all regulatory requirements

🎯 Requirements

• 3 years previous banking or fintech operations experience. • 3 years previous banking experience with background in research, analysis, testing and escalation. • Willing to work Pacific time zone hours. • Ability to manage own workload, manage multiple tasks/projects and deliver against time pressured deadlines. • Must be able to troubleshoot and resolve escalated operational issues, questions, and daily processing exceptions with minimal guidance and supervision. • Exercise appropriate judgement when prioritizing work tasks. • Excellent written and verbal communication skills. • Attention to detail and accuracy a must. • Cooperative and professional attitude with excellent team working skills. • Must be proficient in computer skills including Microsoft Office and can learn software systems quickly. • Ability to effectively present information and respond to questions from management, affected departments and our Partners. • Experience in a leadership role preferred.

🏖️ Benefits

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. • Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions. • Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. • Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly. • Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. • Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury. • Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. • 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future. • Paid Time Off: Generous vacation and sick leave policies to support your time away from work. • Holidays: Enjoy 11 paid holidays throughout the year.