Quality Control

🔥 8 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Coast Professional, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

🤝 B2B

B2B

Coast Professional, Inc. is a top-performing call center services company that specializes in onshore omni-channel solutions, accounts receivable management, and back-office functions for public and private entities. The company focuses on providing government debt collections and collection services for higher education loans. With a commitment to integrity, efficiency, and ethics, Coast aims to develop long-term relationships with clients and improve communities through philanthropic initiatives. The company places a strong emphasis on compliance, customer service, and teamwork, investing heavily in its workforce to maintain a professional and ethical working environment.

📋 Description

• Provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program • Perform quality control checks on DMCS functions including Loan Intake, Mail Intake, National Payment Center, Back Office and the Correspondence Team • Perform quality verification of template usage and data populated • Perform administrative functions that support the processing of appeals • Maintain and update databases, score cards, reports, and documents with high degree of accuracy • Identify correspondence requiring escalation, escalating immediately if warranted • Provide assistance with decision notification, which may include any form of correspondence with borrowers • Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid • Demonstrate and maintain appropriate judgement with confidential information • May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need requires • Type or generate letters and other documents as necessary • Participate in calibration meetings

🎯 Requirements

• High School diploma or GED required • Minimum 3 years of related experience required • Accurate data entry skills • Proficient in the use of Microsoft Office products • Excellent organizational, written and verbal communication skills • Ability to perform comfortably in a fast-paced, deadline-oriented work environment • Ability to work as a team member, as well as independently • Applicants must be current on federal student loans or must not be delinquent or in default on federal student loans • Must be able to pass a criminal background check, Federal security clearance required • Must reside in the U.S. • Must be a U.S. Citizen.

🏖️ Benefits

• 11 Paid Holidays • 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Life insurance • Paid sick time • Paid time off • Paid training • Referral program • Vision insurance