Coinbase
1001 - 5000 employees
Founded 2012
💼 Consulting
₿ Crypto
💸 Finance
💰 $21.4M Post-IPO Equity on 2022-11
Consulting • Crypto • Finance
Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.
Senior Product Manager, CX Automation
🕒 June 11
🏄 California – Remote
💵 $207.5k - $244.1k / year
⏰ Full Time
🟠 Senior
✅ Product Manager
🦅 H1B Visa Sponsor
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Coinbase
1001 - 5000 employees
Founded 2012
💼 Consulting
₿ Crypto
💸 Finance
💰 $21.4M Post-IPO Equity on 2022-11
Consulting • Crypto • Finance
Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.
📋 Description
• Own the product roadmap and end-to-end delivery for chat, voice, and proactive support surfaces • Drive automation rate and CSAT improvements • Build AI-integrated capabilities across support surfaces • Partner with Engineering, CX Operations, Data Science, and Compliance • Shape P&L impact through tooling optimization and deprecation • Execute cross-functional delivery across Surfaces, Foundation, and Intelligence platform layers
🎯 Requirements
• 7+ years of product management experience • Experience building or scaling AI-powered customer support products • Track record of defining and tracking success metrics across complex funnels • Demonstrated ability to work across multiple SaaS platforms • Experience partnering across multiple product groups and stakeholders • Utilizes generative AI responsibly
🏖️ Benefits
• Total compensation may also include equity and bonus eligibility • medical, dental, vision, 401(k)
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