Social Media Community Manager

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

✈️ Travel

Food & Beverage • Healthcare • Travel

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Manage daily inbound and outbound communication across assigned social platforms • Answer customer questions, resolve issues, and provide support through social channels • Engage authentically with community members, building genuine relationships • Moderate community conversations across assigned platforms, enforcing community guidelines • Track daily, weekly, and monthly community metrics including response times and engagement rates • Work with Customer Service, E-commerce, Marketing, and Operations teams as directed

🎯 Requirements

• 1-3 years of experience in social media management, community management, customer service, or a related field • Hands-on experience managing social inboxes or engaging communities on Instagram, TikTok, Facebook, or similar platforms • Experience working in a fast-paced, consumer-facing environment (e-commerce or DTC experience a plus) • Familiarity with social media management tools such as Sprout Social, Hootsuite, or similar platforms

🏖️ Benefits

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products