Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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CommandLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

📋 Description

• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes • Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting • Design and implement alerting and monitoring policies aligned to SLAs/SLOs • Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks • Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success • Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities • Run QBRs and proactively deliver improvement plans, not just recommendations • Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision • Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation • Collaborate with sales engineers to design solutions and ensure requirements are fully addressed • Deliver platform demos that clearly showcase execution-ready solutions • Takes on additional responsibilities and projects as needed to support the success of the team and organization

🎯 Requirements

• 3 years minimum, 5+ years preferred in a Solutions Engineering, TAM, Post-Sales, Pre-Sales, or Technical Support role • Relevant experience working at a SaaS company is required • Proven track record of owning enterprise customer outcomes end-to-end, not just advising • Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice) • Background in monitoring, alerting, AIOps, and workflow automation • ITIL process knowledge (incident, change, problem) • Hands-on experience with alerting/monitoring concepts and event correlation • APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred) • Familiarity with enterprise integrations and multi-tenant SaaS delivery

🏖️ Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses to encourage the addition of great new people to the team