Senior Partner Success Strategist

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🕒 May 31

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Common Cause

WebsiteLinkedInAll Job Openings

51 - 200 employees

Common Cause is a nonpartisan, grassroots organization dedicated to restoring the core values of American democracy, reinventing an open, honest and accountable government that serves the public interest, and empowering ordinary people to make their voices heard in the political process.

📋 Description

• Provide technical support for partners via organizational support channels for Action Squared toolsets in alignment with L1 support/success metrics and processes and/or L2 support/success metrics and processes. • Provide first-line back up for L1 and/or Jr coverage gaps. • Lead the technical escalation and bug resolution process for Action Network and/or Action Builder. • Establish Partner Success techniques to maintain partner satisfaction standards and promote positive partner experience. • Maintain up-to-date and working knowledge of toolset features. • Regularly lead documentation updates during toolset deploy cycles. • Share and implement feedback to improve partner resources. • Regularly lead remote, live, and in-person introductory toolset training series for general and public partner audiences. • Lead upskill opportunities for L1 and/or Junior team members for specialization area. • Collaborate across teams to ensure organizational alignment for specialized projects/programs.

🎯 Requirements

• 3 to 5 years experience as an Action Network and/or Action Builder user. • 3 to 5 years experience of partner, customer or client engagement via direct retention, support, service or training experience. • Technical writing experience. • Experience with progressive movement technologies. • Experience in mobilization or organizing strategies within the progressive movement. • Empathy for customers and a passion for user experience and journey. • Technical support experience via a ticket management system. • Proven ability to lead and execute with a partner-centric approach. • Self-motivated and resourceful approach to problem-solving. • Proven ability to successfully execute in collaborative, cross-team projects. • Up to 2 years of project management experience with ability to lead and manage cross-team collaborative projects through completion. • Expert and proactive communication skills via multiple mediums. • Interest in building technical knowledge and knowledge of adult learning principles.

🏖️ Benefits

• Health insurance • Professional development opportunities • Paid time off • Flexible work arrangements