Client Success Manager

🔥 24 minutes ago

🌵 Arizona, Colorado, +7 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Company Nurse powered by Lintelio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Company Nurse powered by Lintelio is a workplace injury reporting and nurse triage service that combines human-led clinical triage with an intake and communication technology platform. The company positions itself as a unified solution for incident intake, triage, secure reporting, and claims-related communication — emphasizing configurable, omni-channel intake, advanced security (SOC 2 Type II audited), and rapid information flow to improve outcomes in workers' compensation and claims management. Headquartered in Scottsdale, AZ, it markets to employers and claims/occupational health stakeholders and highlights partnerships and technology-driven automation provided by Lintelio.

📋 Description

• Serve as a trusted advisor and main point of contact for identifying and resolving complex Client challenges. • Provide best-in-class Client service by proactively providing strategic insights. • Demonstrate a clear understanding of the Client’s core structure and business needs and effectively implement plans to meet/exceed those needs. • Demonstrate understanding of Client requirements as well as the ability to articulate such to internal partners for successful implementation. • Work with Client to target program goals and objectives, e.g. claims volume and cost reduction, ER usage, and reporting lag reduction. • Provide marketing communication guidance to the Client as a means to increase program results. • Participate in strategic discussions pertaining to the Company’s goals for profitability and retention of Clients. • Utilize Injury Summary Report and BI Analytics as consultative tools for guiding and recommending ways to improve results. • Provide detailed stewardship and program performance reviews with the Client at designated intervals. • Monitor key performance metrics in order to provide and implement improvement plans. • Demonstrate ability to build trust, collaboration, and support across the organization through open communication to drive results and achieve success. • Communicate effectively with the assigned Client Operations Specialist to mutually manage the Client program. • Proactively seek additional opportunities for business development and program expansion. • Present partner service opportunities were beneficial to the Client. • Support Sales team efforts and provide feedback to Sales as needed. • Support/participate in continuous process improvement activities as required. • Provide Client coverage for other CSMs as needed.

🎯 Requirements

• Bachelor’s degree or minimum of five (5) years' experience in Sales, Business Development, or Client Management role or a minimum of three (3) years' experience working as a Client Operations Specialist • Strong communication skills, written and spoken, high emotional intelligence with strong critical thinking skills • Organized, detail-oriented, and flexible to work in a fast-paced environment with changing priorities • Fluent written and oral English skills • Experience working in a team environment • Experience working in healthcare, or insurance preferred

🏖️ Benefits

• When applicable and appropriate, consideration will be given to reasonable accommodation.