Customer Success Manager

🕒 June 1

🇺🇸 United States – Remote

💵 $75k - $82k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compliancy Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Compliancy Group is a leading provider of healthcare compliance management software that simplifies the complexities of maintaining compliance with regulations such as HIPAA, OSHA, and SOC 2. Their platform offers a variety of features including policy management with over 100 templates, compliance training, risk assessments, incident reporting, and vendor management, all designed to streamline and enhance compliance efforts for healthcare organizations. Compliancy Group aims to help healthcare providers build effective compliance programs while managing risk and protecting sensitive information efficiently.

📋 Description

• Serve as the primary point of contact for a pooled portfolio of core accounts, focusing on retention, platform adoption, and customer satisfaction • Drive proactive, repeatable engagement so clients understand the platform, use it consistently, and see its value before renewal conversations • Monitor account health and act early when engagement or satisfaction signals warrant attention • Partner with Sales on expansion opportunities and surface appropriate opportunities to the sales team • Work closely with Finance to resolve payment disputes, escalations, and account issues • Collaborate with Support and Product to advocate for customer needs and contribute to process improvements • Direct clients to the right resources and channels for commercial conversations without owning sales activities

🎯 Requirements

• 2 or more years in Customer Success, Account Management, Client Services, or a related customer-facing role • Strong organizational skills and ability to manage a high volume of accounts • Excellent communication and relationship-building skills • Genuine customer-first mindset • Goal-oriented, particularly around retention and satisfaction targets • Comfortable collaborating across Finance, Product, and Support • Experience in a subscription-based or SaaS business model is preferred • Background in healthcare or healthcare compliance is a plus • Bachelor's degree or equivalent professional experience welcomed

🏖️ Benefits

• Competitive base salary plus performance bonus tied to gross retention rate • Additional financial incentives for surfacing expansion opportunities to the sales team • Extensive onboarding and ongoing professional development focused on the platform, the compliance landscape, and the customer success motion • Medical, dental, and vision benefits • 401(k) with company match • Generous PTO • Transparent, collaborative culture that takes customer impact seriously and invests in the people who deliver it