Patient Engagement Specialist

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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ConcertoCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

ConcertoCare is a healthcare provider that specializes in delivering in-home medical care and support services for seniors. Their mission is to enable elderly patients to maintain independence and quality of life by providing coordinated health services right in their homes. With a focus on both medical and social needs, ConcertoCare offers a range of services, including primary care, transportation assistance, food support, and palliative care, particularly for those with complex care requirements. As a risk-bearing provider, ConcertoCare emphasizes advanced analytics and virtual care technology to enhance health outcomes for vulnerable populations, ensuring that each patient receives tailored care that addresses their unique challenges.

📋 Description

• Engage patients via telephone in a friendly, supportive, and professional manner • Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates • Self-manage outreach work queue • Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) • Schedule patient appointments when successful outreach • Answer inbound calls to support and engage with new patients • Maintain the highest levels of patient confidentiality

🎯 Requirements

• 1 year of experience in a healthcare, patient-oriented position. • 1 year of experience in providing customer service. • Sales experience and history of consistently achieving sales goals/metrics preferred. • Appointment scheduling experience. • CNA/MA background is a plus. • Call center experience is a plus. • Demonstrated passion for extraordinary patient service.

🏖️ Benefits

• Monthly Bonus Incentive • Competitive Salary • Excellent Work/Life Balance • 15 days of PTO and 3 Floating Holidays • 8 paid holidays yearly • Medical, Dental, Vision and 401k