Senior Technical Product Manager

🕒 June 2

🏄 California – Remote

🏄 California – Remote

💵 $155k - $180k / year

⏰ Full Time

🟠 Senior

⚒️ Technical Product Manager (TPM)

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Convoso

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

B2B • AI • Sales

Convoso is a leading sales platform that leverages AI-powered call center dialer software to enhance sales performance. The company focuses on providing robust solutions for outbound and inbound sales, allowing businesses to automate workflows, improve compliance, and increase engagement. By integrating seamlessly with CRM systems, Convoso empowers sales teams to achieve higher conversion rates and meet their growth targets through efficient communication strategies.

📋 Description

• Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets • Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization • Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation • Spearhead the development and implementation of our Caller ID reputation management system • Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations • Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership • Establish disciplines to monitor call flow and call quality metrics to identify potential areas for improvement • Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions

🎯 Requirements

• 5-10 years of product management experience, with substantial focus on telecommunications products • 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms • Advanced or expert knowledge of telecommunications infrastructure, including: • DID management systems and processes • Carrier Operations experience (sales or purchasing) • Call quality monitoring, metrics and optimization • VoIP protocols and technologies (SIP, RTP, QoS, and encryption) • Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc. • Security measures for VoIP systems, including encryption, authentication, and access control • Number porting and provisioning • Caller ID reputation management • Comprehensive understanding of telecommunications regulations and compliance requirements • Proven success in driving product strategy and execution in fast-paced technology environments • Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions • Exceptional communication skills and ability to influence cross-functional stakeholders • Bachelor's degree in relevant field; technical degree preferred, MBA is a plus.

🏖️ Benefits

• Competitive compensation package • Stock options • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability • Affordable Vision plan and optional FSA • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave • Your birthday off • 401k program with generous company match • No cost Employee Assistance Program and Travel Assistance • Monthly Gym membership reimbursement • Monthly credits toward food & beverage • Company Outings • On and offsite team building events • Paid training for departments • Apple laptop (most roles) • And a team of highly experienced and kind colleagues! • HQ Office: • Casual office environment & dress • Daily catered lunches • Fully stocked kitchen (Dietary restriction-friendly) • Happy Hours • On-site Car Wash • Free Parking