Lender Communication Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Communications

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Copart

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees.

📋 Description

• Provide professional and timely email support to lender partners and internal agents • Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support • Train team members on department processes, tools, and best practices to ensure a consistent high level of performance • Conduct audits to ensure process accuracy, compliance, and data integrity • Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners • Contribute to special projects and strategic initiatives as assigned • Maintain detailed documentation of communications, issues, and resolutions • Proactively identify process improvements and contribute to operational efficiency • Foster positive and collaborative team dynamics across the department

🎯 Requirements

• 2+ years of experience in customer service, email support, or operations (lending or financial services experience plus) • Exceptional written communication skills with a professional tone and attention to grammar • Strong problem-solving skills and the ability to work independently and with a team are important • Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines • High attention to detail and accuracy in all aspects of work • Proficiency in using email platforms, spreadsheets, and other communication tools is important • Comfortable presentation and speaking in team meetings and training sessions • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experienced in creating reports, charts, and operational tools

🏖️ Benefits

• Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program • 10 Vacation days per year • 7 Paid Company Holidays • Life and AD&D Insurance